Returns

Return & Refund Policy

At Full Hearts Studio, we strive to provide high-quality digital products and excellent customer service. Due to the nature of digital goods, all sales are considered final. However, we understand that issues may arise, and we handle refund requests on a case-by-case basis.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical Issues – If you experience a technical problem that prevents you from accessing or using the product and we are unable to resolve the issue.

• Duplicate Purchase – If you accidentally purchase the same product twice, we can issue a refund for the duplicate charge.

• Misrepresentation – If the product received does not match the description or preview provided on our website.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind or accidental purchase.

• Failure to read product details before purchase.

• Lack of software compatibility or personal inability to use the product.

Requesting a Refund

To request a refund, please get in touch with us at hello@fullheartsstudio.com within 7 days of purchase with:

• Your order number.

• A description of the issue.

• Any relevant screenshots or evidence.

We will review each request and notify you of our decision within 5 business days. If approved, refunds will be processed to the original payment method.

We appreciate your support and are happy to assist with any concerns regarding our digital products. If you have any questions, reach out to our team at hello@fullheartsstudio.com